The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Made In Transylvania SRL, hereinafter referred to as “STARTOSHOP”, "us" or ”we”, at the STARTOSHOP website, mobile website, or mobile application, or via telephone (jointly referred to as ”startoshop.com”).
By using startoshop.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons 18 years or older, who are not under guardianship can place an order.
The inclusion of any products or services on startoshop.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on startoshop.com at the time you place your order.
STARTOSHOP wants to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the startoshop.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
2. Prices and delivery charges
The prices displayed at startoshop.com include the statutory Value Added Tax and also the delivery charge.
3. Ordering/conclusion of contract
The ordering options available to you are via startoshop.com or telephone.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, an STARTOSHOP representative will contact you to settle the refund.
STARTOSHOP exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
STARTOSHOP endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 5 to 7 days following confirmation of an order, unless otherwise agreed. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at startoshop.com.
If your order does not arrive by the scheduled date, please contact STARTOSHOP Customer Service via telephone at +40 744 223 377, or via email firstname.lastname@example.org
5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 28 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include STARTOSHOP's standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Return Policy at startoshop.com.
If you wish to cancel or return your order, please provide us with notice in writing either by post, preferably by using the pre-printed return form in your parcel, or by sending a letter to STARTOSHOP Customer Service, Drago Creations, 1st Stejarilor St, Cristian (BV) 507055 - Romania or via email to email@example.com; or by filling in and submitting the standard form issued by your local Consumer Rights Authority; and return the item(s) to us as set out in section 6 (Returns) below within the 28 day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.
If the item you have received is defective, please notify STARTOSHOP promptly and return the item in accordance with section 6 (Returns) below. STARTOSHOP will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.
STARTOSHOP guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
If a debit or credit card was used to make payment at startoshop.com, the store will refund the applicable amount to the same debit or credit card you used for your initial purchase. If you chose another form of payment when you purchased the item(s) at startoshop.com, a merchandise card will be issued at the store.
7. Payment methods
You can pay for your goods in various ways as set out below.
Payment before delivery
Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. STARTOSHOP reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.
When paying by PayPal, STARTOSHOP reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. STARTOSHOP reserves the right to deny any purchase.
8. Our Liability
Nothing in these Terms shall exclude or limit STARTOSHOP's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
STARTOSHOP accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
STARTOSHOP is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on startoshop.com shall be limited to the total price of your order.
If you have a problem with a product that you have purchased from STARTOSHOP online, and were not able to settle the complaint with STARTOSHOP, then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”).
The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr.
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.
If there are defects in the goods you have purchased, STARTOSHOP abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know..
STARTOSHOP reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at startoshop.com remain with Made In Transylvania and its subsidiaries or licensors. Any use of startoshop.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of STARTOSHOP.
14. Company Information
Made In Transylvania SRL
1-1A Stejarilor St., Cristian (BV), Romania
Com. Reg. No.: J08/440/2015
VAT code: RO34283491
Phone: +40 745 033 763